Bab Al Nojoum – Al Mugheirah Resort

We find ourselves visiting this place over and over again, drawn by its serenity and the closeness to nature. Regardless of the fully booking status, the resort remains sparsely populated, privacy and tranquility assured. Staff are generally courteous and accommodating, went above and beyond to extend their hospitality. The cabins are looking a bit tired due to wear and tear, not a hindrance to us at all.

Good experience between the nature with the Arabian gazelle and the songbirds.

Stayed in an airstream caravan for one night. The accommodation was great - comfy bed, modern bathroom and small seating area. Outside was a lovely sitting area ( table, chairs and a relaxing sofa swing) with a nice view. It was so peaceful. Bikes were provided but we chose to walk around the hiking trails through the forest. Giselles roaming through the trees. The staff were excellent -all of them so friendly and helpful and always with a smile on their faces. We chose to eat at the restaurant where they were serving a buffet. The food was good but not outstanding. However breakfast the next day was excellent. We really enjoyed our stay - away from the hustle and bustle in peaceful surroundings. We would stay again,

Some of the staff seem poorly trained, and our experience celebrating my friend’s birthday here was disappointing. The room we were assigned was so bad, and although they claimed all rooms were booked and couldn’t move us, rooms were still available online. The property was informed in advance of the birthday, but no arrangements were made. We ordered a cake ourselves, but it arrived without “Happy Birthday” on it—a detail that was overlooked, making us feel like they didn’t care. When we raised the room issue with Bilal at the front desk, his response was unprofessional and unsuited to hospitality. There was poor communication overall, with the reception and other staff providing inconsistent information. Despite these issues, two staff members went above and beyond to offer exceptional service: Niven and Naser from the F&B department. Naser was incredibly accommodating and welcoming—he provided us with valuable information about the property and handled all our needs during the stay. He even arranged a complimentary cake for my friend’s birthday, even though it was nearly checkout time, clearly doing his best to make us feel valued. Niven was also very kind and professional. Their efforts truly made a positive difference in our experience. Their exceptional service stood out but couldn’t completely offset our disappointment. Not sure if we’ll be back

Sadly I never made it as it was a non-refundable booking for 3 nights back in June and I had a medical certificate to certify my condition at that point of time which unfortunately did not allow me to make it but there was nothing the management could do as a form of goodwill. I kindly requested for credits but they were so strict with their non refundable policy😢 I understand it's usually based on hotel policies but most will be able to assess exceptions on a case by case basis and I was disappointed that the management was so adamant about it. Lesson learnt, even though it was unforseen circumstances so for this resort just be sure you turn up if its a NR booking.

Our family had a fantastic staycation at Bab Al Nojoum. The rooms were clean and comfortable, the food was delicious, and the staff were friendly and well-trained. We enjoyed our stay and will definitely be coming back. Highly recommended!